Terms of Service

These Terms of Service ("Terms") govern your access to and use of Nara. By creating an account or using the Service, you agree to these Terms. If you do not agree, you must not use the Service. Please read section 3 (independence from Klaviyo) and section 10 (EU right of withdrawal) carefully.

1. Definitions

• Account means the user profile you create to access the Service.
• Company ("we", "us", "our") means Nojus Veikutis, an individual business registered in Lithuania (Personal ID: 1098527), the operator of Nara.
• Service means the Nara website and application, and all features, tools, and content made available through them.
• Content means the marketing material (such as email and SMS copy, calendars, segments, and ideas) generated through the Service.
• Subscription means your paid plan giving ongoing access to the Service.
• You ("Client", "user") means the person or business accessing or using the Service.

2. Who we are

Nara is an independent software product that helps e-commerce brands plan, draft, and manage email and SMS marketing. It is operated by Nojus Veikutis. These Terms form a binding agreement between you and Nojus Veikutis.

3. Independence from Klaviyo and other platforms

Nara connects to your own Klaviyo account, only after you authorise that connection, and only through Klaviyo's official, publicly documented API. Nara does not scrape, circumvent, or reverse-engineer Klaviyo.

You are responsible for your own Klaviyo account, including maintaining your own separate agreement with Klaviyo and complying with its terms; ensuring you have the right and the consent the law requires to contact the people in your Klaviyo account; and any charges Klaviyo bills you. Nara never pays, controls, or refunds your Klaviyo bill. If Klaviyo changes, restricts, or removes its API, or suspends your Klaviyo account, some or all Nara features may stop working; this is outside our control and is not a breach of these Terms.

4. Your account

You must be at least 18 years old and able to form a binding contract to hold an Account. You are responsible for the accuracy of the information you provide, for keeping your login credentials confidential, and for all activity that occurs under your Account. Tell us promptly if you suspect unauthorised access. One person or business per Account unless we agree otherwise in writing.

5. Access, licence and acceptable use

For the duration of your Subscription, we grant you a limited, non-exclusive, non-transferable, and revocable right to access and use the Service for your own internal business purposes, in accordance with these Terms.

You agree that you will not, and will not allow anyone else to:

• copy, modify, distribute, resell, sublicense, or reverse-engineer the Service, or make it available to a third party without our written consent;
• use the Service for any illegal, fraudulent, or unauthorised purpose;
• use the Service to send unsolicited, deceptive, hateful, infringing, sexually explicit, or otherwise unlawful or harmful content, or to contact people who have not consented to hear from your brand;
• use the Service in any way that violates the terms, policies, or rate limits of Klaviyo or any other connected platform;
• attempt to gain unauthorised access to the Service or related systems, probe or breach security, or disrupt the Service;
• abuse AI features, for example through automated bulk generation designed to exhaust resources rather than to run your own marketing.

Competitive monitoring. The Service includes features that let you track and review publicly available marketing activity of other brands you select ("Competitive Monitoring"). You, not the Company, choose which brands and pages to monitor and direct that monitoring. By using these features you represent and warrant that you have the right to monitor the brands and pages you select, that doing so complies with applicable law and with the terms of the websites or platforms concerned, and that you will use any information gathered only for lawful, internal research and inspiration. Competitive Monitoring accesses only pages and content that are publicly accessible without a login. It does not bypass logins, paywalls, rate limits, access controls, or other technical or contractual restrictions, and you must not attempt to use it to do so. The Company acts solely as a tool that carries out the monitoring you direct; responsibility for your choice of targets and your use of the results rests with you, and the indemnity in section 15 applies to it.

6. Enforcement and suspension

We may, at our reasonable discretion, suspend, restrict, or terminate any Account, with or without notice, if we determine that its use violates these Terms, applicable law, or our policies, or puts the Service, our infrastructure, or our own API access at risk. Where practical we will give notice, but we may act immediately where the violation is serious or ongoing. Such action is taken without liability to you.

7. Connecting third-party accounts

Nara works by connecting to platforms you already use, such as Klaviyo. When you connect one, you authorise Nara to read and write the data needed to provide the features you use, acting on your instructions. You can revoke a connection at any time, after which Nara stops accessing that platform. Disconnecting does not delete data already created in that platform.

8. AI-generated content

The Service uses third-party AI models to help draft copy, ideas, and strategy. Because of how AI works, Content can be inaccurate, generic, or unsuitable, and similar Content may be generated for other users - Content is not guaranteed to be unique. You are responsible for reviewing all Content before you send or publish it, including for legal compliance, factual accuracy, pricing, and claims. Nara does not guarantee any result, revenue, deliverability, or engagement. As between you and us, the Content you generate and send is yours and is your responsibility.

9. Plans, billing and taxes

Fees and billing

Current pricing is shown on our pricing page. Paid plans are billed in advance on a recurring cycle (for example monthly or annually) and renew automatically until cancelled. You authorise us, or our payment processor, to charge your payment method each cycle. You must provide accurate, current billing information. If a payment fails, we may retry it and may suspend or downgrade access until it is collected.

The Service is considered delivered once access to your Account is made available to you, regardless of how much you actually use it.

Cancellation

You may cancel at any time in your account settings. Cancellation takes effect at the end of your current billing cycle; you keep access until then, and the subscription does not renew afterwards. We do not pro-rate or refund a partial cycle, except as set out in our Refund Policy.

Promotional pricing

Any discount, promotional code, or reduced price applies only to the billing cycle(s) explicitly stated at checkout. After the discounted period, the Subscription renews automatically at the then-current standard rate for your plan as shown on the pricing page. By completing a purchase with a promotional discount, you agree to this.

Taxes (VAT)

Fees are quoted exclusive of VAT and any other applicable taxes. Where required by law, VAT is added at the rate in force in your billing country at the time of invoicing. Business customers in the EU outside Lithuania with a valid VAT identification number may be eligible for the reverse-charge mechanism, in which case no VAT is charged on our invoice; you are then responsible for self-accounting for VAT in your country. You are responsible for keeping your billing address and VAT ID accurate, and we are not liable for incorrect tax treatment caused by inaccurate information you provide.

10. EU right of withdrawal

If you are a consumer in the EU, you normally have the right to withdraw from a distance contract for digital services within fourteen (14) days, without giving a reason. This right does not apply once performance of the contract has begun with your prior express consent and your acknowledgement that you thereby lose the right of withdrawal.

11. Intellectual property

Nara, including its software, algorithms, design, and brand, remains the exclusive property of the Company. We grant you only the limited right of use described in section 5. You keep ownership of your own brand assets and input materials ("Your Content"), and you grant us a limited licence to host and process Your Content solely to operate and improve the Service. You own the Content generated for you, subject to the non-uniqueness point in section 8. We do not sell Your Content.

12. Service availability and changes

We work to keep the Service available but do not promise uninterrupted access. We may, at our discretion, modify, update, suspend, or discontinue any part of the Service, including features, integrations, plans, pricing, and usage limits. Changes to plans and pricing apply going forward and do not retroactively affect payments already made unless the law requires otherwise. We may also update these Terms; for material changes we will give reasonable notice (for example by email or an in-app notice), and continued use after a change means you accept the updated Terms.

13. Disclaimers

The Service is provided on an "as is" and "as available" basis, without warranties of any kind, whether express, implied, or statutory, including merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation. We do not warrant that the Service will be uninterrupted, secure, or error-free, that AI output will be accurate, or that connected platforms will remain available. We are not responsible for the acts, policies, or outages of Klaviyo or any other third party.

Any competitor or market information surfaced through Competitive Monitoring is gathered from publicly available sources, is provided for general informational and research purposes only, and may be incomplete, out of date, or inaccurate. It is not advice, and the Company does not endorse, verify, or guarantee it. You are responsible for how you interpret and act on it, including ensuring your own marketing remains original and does not infringe the rights of any third party.

14. Limitation of liability

To the maximum extent permitted by law, the Company is not liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill. Our total aggregate liability for any claim relating to the Service shall not exceed the total fees you paid us for the Service in the three (3) months immediately before the event giving rise to the claim. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

15. Indemnification

You agree to indemnify and hold the Company harmless from claims, losses, and costs, including reasonable legal fees, arising from your use of the Service, Your Content, your marketing sends, or your breach of these Terms or of any third-party platform's terms.

16. Confidentiality

Each party shall protect the other party's non-public information disclosed in connection with the Service using reasonable care, and shall not disclose it to third parties except as needed to provide or use the Service or as required by law.

17. Termination

You may stop using the Service and close your Account at any time, subject to the cancellation rules in section 9. We may suspend or terminate your access for breach of these Terms, non-payment, illegal or harmful use, violation of third-party rights, or where required by law. On termination your right to use the Service ends; sections that by their nature should survive (including intellectual property, disclaimers, limitation of liability, indemnification, and confidentiality) survive.

18. General provisions

Entire agreement. These Terms, together with the Privacy Policy and Refund Policy, are the entire agreement between you and us regarding the Service.

Data and privacy. We process personal data only to provide and improve the Service, apply reasonable security measures to protect it, and comply with applicable data-protection law, including the GDPR. How we handle personal data is described in full in our Privacy Policy, which forms part of these Terms.

Governing law. These Terms are governed by the laws of the Republic of Lithuania, without regard to conflict-of-law rules, and subject to any mandatory consumer-protection law of your country of residence.

Severability. If any provision is found unenforceable, the remaining provisions stay in full effect.

Assignment. You may not assign these Terms without our written consent; we may assign them as part of a merger, acquisition, or sale of assets.

Force majeure. Neither party is liable for delay or failure caused by circumstances beyond its reasonable control.

19. Contact and company information

Questions about these Terms: info@tryvexa.ai.

The Service is provided by:
Nojus Veikutis
Individual business, registered in Lithuania
Personal ID: 1098527
Email: info@tryvexa.ai